CAPABILITY BUILDING USING COMPETENCY DEVELOPMENT FRAMEWORK IN A RECRUITING FIRM.

In today’s tempestuousbusiness environment with stiff competition and emerging trends, every organization strives to gain competitive advantage, by recruiting the right people at the right time. With this fact in mind, the researcher has focused on the study conducted in a recruitment firm to understand the prevalence of competency development frameworks to enhance capability building within the firm. The urge of acquiring the best talent, has prompted organizations to outsource their recruitment function, giving rise to the recruitment industry which provides the best solutions at the right time and right cost. As stated in The People Matters this industry is growing by 21 per cent each year, leading to an exponential increase in the competition. Thus, acquiring the best fit for the recruitment firms is essential. The concept of acquire, retain and develop is as prevalent in the recruitment industry as it is in any other sector/line of business which demands to have the right HR policies in place. While these firms recruit for their clients, the competition within the recruitment industry compels these firms to ideate and innovate to maintain the competitive edge. The paper also recommends a few techniques to improve the existing competency assessment and development practices. The recommendations have been put forth with an aim to help improvise on the existing processes of the recruitment firm.