18Feb 2017

LEVEL OF USABILITY OF THE MULTI FACTOR AUTHENTICATION PROCESS OF ONLINE BANKING: A USER EXPERIENCE STUDY.

  • Sri Lanka Institute of Information Technology (SLIIT), BoC Merchant Tower, Colombo 03, Sri Lanka.
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Most banks now offer their services online, which is known as online banking. Bank activities involve very sensitive information. Due to the high level of fraud banks have recently introduced a new authentication method which requires the users to provide more than one factor to authenticate themselves which is known as Multi Factor Authentication (MFA). But means of improving the security might compromise the level of usability of the website. Being a country with less IT literate people the researcher assumes that introduction of MFA might have an impact on the Sri Lankan online users. This paper presents an empirical study on the level of usability of MFA mechanisms used by Sri Lankan banks at present as experienced by the users. According to the results it was identified the number of online banking users are less in Sri Lanka, but they are accepting the MFA methods as usable.

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[Gamage M. P. (2017); LEVEL OF USABILITY OF THE MULTI FACTOR AUTHENTICATION PROCESS OF ONLINE BANKING: A USER EXPERIENCE STUDY. Int. J. of Adv. Res. 5 (Feb). 314-318] (ISSN 2320-5407). www.journalijar.com

M. P. Gamage
Sri Lanka Institute of Information Technology

DOI:

Article DOI: 10.21474/IJAR01/3149      
DOI URL: http://dx.doi.org/10.21474/IJAR01/3149

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