18Sep 2017

PATIENT SATISFACTION IN PRIVATE HEALTH FACILITIES OF KHOST PROVINCE.

  • MD, MPH & PHD, Jodhpur School of Public Health (JSPH), Department of Public health, Maulana Azad University, Jodhpur, India.
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Rational: The country has increasingly developed its healthcare services in response to patient needs over recent decade particularly private health sector, but the quality of services which is provided by private sector has never been assessed systematically in the country. Patient satisfaction is one of the essential indicators for healthcare service improvement. From that view, the patient satisfaction survey is an instrument in monitoring health care delivery of a hospital in relation to cost and services. Specifically, outpatient department is the first-line healthcare consultation service that comes in contact with the patients. Therefore, the quality of care will indicate the quality of service of the hospital as perceived by the patients regarding various factors. Limited or no study has been conducted to show patient satisfaction in private health service delivery system in Afghanistan, therefore, it is very important to conduct this study. Objective: To understand the level of patients? satisfaction in private health care services, to determine the quality of health care services in private health care services and to identify patients? perception regarding health care services in private health sector. Method: Cross-sectional study with Mix method (Quantitative and Qualitative) the sample size is384 and the study conducted in Khost province of Afghanistan in a private hospital by the name of Qadari Hospital.it is the only known and well equipped private 70 beds hospital in the province. Population: The Study populations were those people who were coming to Qadari Hospital. It included both urban and rural population. Time Frame: The study took24 weeks from the start to the preparation of the first draft report. Results: Out of 384 participants 219 (57.03%) were male and 165 (42.97%) were female. Minimum age of study participants was 1 month and maximum was 86 years. Out of 384 participants 56 (14.58%) were most satisfied from waiting in the waiting room, 237 (61.72%) were satisfied, 88 (22.92%) were not satisfied and 3 (0.78%) were much dis-satisfied as showed in the following graphs: Conclusion and Recommendation: This study showed higher clients? satisfaction level in the health facilities. Clients were more satisfied


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[Dr. Mohammad Osman Zurmaty (2017); PATIENT SATISFACTION IN PRIVATE HEALTH FACILITIES OF KHOST PROVINCE. Int. J. of Adv. Res. 5 (9). 781-788] (ISSN 2320-5407). www.journalijar.com


Dr. Mohammad Osman Zurmaty
Myself

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Article DOI: 10.21474/IJAR01/5388       DOI URL: http://dx.doi.org/10.21474/IJAR01/5388


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