NURSING STUDENT SATISFACTION AND ORGANIZATIONAL PERFORMANCE GAP

Aim: To study nursing student satisfaction and organizational performance gap in regard to educational service. Background: Educational service is the most important product of higher education that qualify different workforce of countries. It is the target of educational managerial board that needs to be continuous monitored. Student satisfaction and organizational performance gap are considered as major indicators to its quality achievement Methods: Using Student Satisfaction Inventory (SSI), all senior nursing students (133) in third and fourth academic grades had been assessed for their satisfaction and importance of educational service issues through structured interview. The mean of paired differences between importance and satisfaction represented the organizational performance gap. Results: Instructional Effectiveness scored the highest means of importance and student satisfaction of educational service issues with the least performance gap, compared to Academic Advising Effectiveness and Campus Life scored the highest. Statistically significant positive correlation was found between total importance and student satisfaction of educational service issues. Conclusion and implications: Instructional Effectiveness issue is the most strength compared to Campus Service. Both are directly contributing to learning-teaching process effectiveness and good organizational performance regarding educational service administration. Both importance and student satisfaction are a necessity in higher education and could be improved by focusing more on Campus Climate, taking measures to improve weaknesses according to priorities. However, the present study results are not highly differed from international studies as expected but are coincidence with many of the international results. Further studies are recommended on different faculties and whole universities using SSI.