31May 2017

ROLE OF PERSONAL ADVANCED TO NURSE PERFORMANCE IMPROVEMENT: TASK PERFORMANCE AND CONTEXTUAL PERFORMANCE

  • Doctoral Program of Health Science, Faculty of Public Health, Airlangga University, Indonesia.
  • Department of Occupational Health, Faculty of Public Health, Airlangga University, Indonesia.
  • Department of Health Promotion & Behavioral Science, Faculty of Public Health, Airlangga University, Indonesia.
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The implication of low patient satisfaction on nursing service is resulted from the low performance attribute of nursing service. This low performance improvement is the focus of efforts to increase patient satisfaction. Empirical facts suggest that the nurse's performance weakness is related to interpersonal behavior. The interpersonal competence of the nurse is a character of the unconsciousness, the result of past learning is identified as a personal ability called "Personal Advanced". The main purpose of this research is to prove the influence of advanced personal to the performance of task and the contextual performance of the nurse. The survey was conducted on respondents covering 195 nurses at RSUD Jombang which was selected by proportional random sampling method. In addition, the study also involved 390 patients to assess nurse performance. All participants were required to complete the advanced personal measurement scale developed from Peter Senge and the nurse's performance scale developed from Greenslade & Jimmison. By using regression test, it is found that there is a positive and significant relationship between personal advanced (personal vision, creative tension, structural conflict, self-regulation, situation awareness) on nurse performance both performance and contextual performance.

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[Achmad Zakaria, Tjipto Suwandi and Rahmat Hargono. (2017); ROLE OF PERSONAL ADVANCED TO NURSE PERFORMANCE IMPROVEMENT: TASK PERFORMANCE AND CONTEXTUAL PERFORMANCE Int. J. of Adv. Res. 5 (May). 2138-2144] (ISSN 2320-5407). www.journalijar.com

Achmad Zakaria
1. Doctoral Program of Health Science, Faculty of Public Health, Airlangga University, Indonesia

DOI:

Article DOI: 10.21474/IJAR01/4362      
DOI URL: https://dx.doi.org/10.21474/IJAR01/4362

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