MEASURING E-LEARNING SUCCESS WITH THE EXTENSION OF TECHNOLOGY FACTOR IN DELONE & MCLEAN IS SUCCESS MODEL.
- PhD Candidate, Universiti Utara Malaysia.
- School of Business Management, Universiti Utara Malaysia.
- Abstract
- Keywords
- References
- Cite This Article as
- Corresponding Author
This paper aimed to provide a framework to find the effects of success factors on the e-learning system success. The success factors like system factors and technology factors with the mediating effect of user-satisfaction and system use and e-learning system success. Information system success (ISS) theory has been used to support the framework. A number of reliable databases like Emerald, JSTOR, Science Direct, Tylor and Francis and Springer have been consulted to add the support of the literature. The keywords like system factor (Service quality, Information quality, System quality) technology factor, user-satisfaction, system use, and E-learning system success have been used to search the relevant studies. It has been studied that system factors and technology factors cause e-learning success and this relation is also mediated by user-satisfaction and system use. At the end, the limitations of the study are described, and future research descriptions are recommended.
- Abdullah, F., & Ward, R. (2016). Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors.?Computers in Human Behavior,?56, 238-256.
- Aggelidis, V. P., & Chatzoglou, P. D. (2012). Hospital information systems: Measuring end user computing satisfaction (EUCS).?Journal of biomedical informatics,?45(3), 566-579.
- Al-Adwan, A., & Smedley, J. (2012). Implementing e-Learning in the Jordanian Higher Education System: Factors Affecting Impact.?International Journal of Education and Development using Information and Communication Technology,?8(1), 121-135.
- Almarashdeh, I. (2016). Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course.?Computers in Human Behavior,?63, 249-255.
- Aparicio, M., Bacao, F., & Oliveira, T. (2016). Cultural impacts on e-learning systems' success.?The Internet and Higher Education,?31, 58-70.
- Arbaugh, J. B., & Duray, R. (2002). Technological and structural characteristics, student learning and satisfaction with web-based courses: An exploratory study of two on-line MBA programs.?Management learning,?33(3), 331-347.
- Artino, A. R. (2010). Online or face-to-face learning? Exploring the personal factors that predict students' choice of instructional format.?The Internet and Higher Education,?13(4), 272-276.
- Aparicio, M., Bacao, F., & Oliveira, T. (2016). An e-learning theoretical framework.?Educational Technology and Society,?19(1), 292-307.
- Aydin, C. H., & Tasci, D. (2005). Measuring readiness for e-learning: reflections from an emerging country.?Journal of Educational Technology & Society,?8(4).
- Baker, M. B., Boggs, R., & Arabasz, P. (2003). Student and faculty perspectives on e-learning support.?Educause Research Bulletin,?3(16), 1-10.
- Belcadhi, L. C., & Ghannouchi, S. A. (2015). How to Design an Active e-Course?: Meta Models to Support the Process of Instructional Design of an Active e-Course.?Journal of Information Technology Research (JITR),?8(1), 82-106.
- Brown, S. P., & Chin, W. W. (2004). Satisfying and retaining customers through independent service representatives.?Decision Sciences,?35(3), 527-550.
- Chang, M. K., & Cheung, W. (2001). Determinants of the intention to use Internet/WWW at work: a confirmatory study.?Information & Management,?39(1), 1-14
- Chen, J. V., Jubilado, R. J. M., Capistrano, E. P. S., & Yen, D. C. (2015). Factors affecting online tax filing?An application of the IS Success Model and trust theory.?Computers in Human Behavior,?43, 251-262.
- Chiu, C. M., Chiu, C. S., & Chang, H. C. (2007). Examining the integrated influence of fairness and quality on learners? satisfaction and Web‐based learning continuance intention.?Information systems journal,?17(3), 271-287.
- DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable.?Information systems research,?3(1), 60-95
- Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update.?Journal of management information systems,?19(4), 9-30.
- Drier, H. S. (2001). Teaching and learning mathematics with interactive spreadsheets.?School science and mathematics,?101(4), 170-179.
- Fathi Vajargah, K., & Saadattlab, A. (2014). A feasibility study of using ict in Iranian secondary schools: The case of Tehran province.?Turkish Online Journal of Educational Technology-TOJET,?13(3), 1-11.
- Gay, G., & Dringus, L. P. (2012). Measuring technological e-learning readiness and effectiveness in the online learning environment.
- Giannakos, M. N. (2014). Exploring Students Intentions to Study Computer Science and Identifying the Differences among ICT and Programming Based Courses.?Turkish Online Journal of Educational Technology-TOJET,?13(3), 68-78.
- Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality.?The Journal of Strategic Information Systems,?19(3), 207-228.
- Guimaraes, T., Armstrong, C. P., & Jones, B. M. (2009). A new approach to measuring information systems quality.?Quality Management Journal,?16(1), 42-51.
- Halawi, L. A., McCarthy, R. V., & Aronson, J. E. (2008). An empirical investigation of knowledge management systems' success.?Journal of Computer Information Systems,?48(2), 121-135.
- Hachey, A. C., Wladis, C., & Conway, K. (2015). Prior online course experience and GPA as predictors of subsequent online STEM course outcomes.?The Internet and Higher Education,?25, 11-17.
- Holsapple, C. W., & Lee‐Post, A. (2006). Defining, assessing, and promoting e‐learning success: An information systems perspective.?Decision sciences journal of innovative education,?4(1), 67-85.
- Hussein, R., Aditiawarman, U., & Mohamed, N. (2007, May). E-learning acceptance in a developing country: a case of the Indonesian Open University. In?German e-Science conference.
- Lee, M. C. (2010). Explaining and predicting users? continuance intention toward e-learning: An extension of the expectation?confirmation model.?Computers & Education,?54(2), 506-516.
- Lee, J. K., & Lee, W. K. (2008). The relationship of e-Learner?s self-regulatory efficacy and perception of e-Learning environmental quality.?Computers in Human Behavior,?24(1), 32-47.
- Lee, S. K., & Yu, J. H. (2012). Success model of project management information system in construction.?Automation in construction,?25, 82-93.
- Lin, J. C. C., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site.?International journal of information management,?20(3), 197-208.
- Malik, M. W. (2010). Factor effecting learner?s satisfaction towards e-learning: a conceptual framework.
- Marold, K., Larsen, G., & Moreno, A. (2000). Web-Based Learning: Is It Working? Challenges of Information Technology Management in the 21st Century.?Idea Group, 350-353.
- Mason, R. O. (1978). Measuring information output: A communication systems approach.?Information & management,?1(4), 219-234.
- McGill, T. J., Klobas, J. E., & Renzi, S. (2014). Critical success factors for the continuation of e-learning initiatives.?The Internet and Higher Education,?22, 24-36
- Means, B., Toyama, Y., Murphy, R., Bakia, M., & Jones, K. (2009). Evaluation of evidence-based practices in online learning: A meta-analysis and review of online learning studies.?US Department of Education.
- Means, B., Toyama, Y., Murphy, R., & Baki, M. (2013). The effectiveness of online and blended learning: A meta-analysis of the empirical literature.?Teachers College Record,?115(3), 1-47.
- Mosa, A. A., Naz?ri bin Mahrin, M., & Ibrrahim, R. (2016). Technological aspects of e-learning readiness in higher education: A review of the literature.?Computer and Information Science,?9(1), 113.
- Newman, M. E. (2003). The structure and function of complex networks.?SIAM review,?45(2), 167-256
- Nguyen, T. D., Nguyen, D. T., & Nguyen, T. M. (2015, November). Information systems success: the project management information system for ERP projects. In?International Conference on Context-Aware Systems and Applications?(pp. 198-211). Springer, Cham.
- Parkes, M., Stein, S., & Reading, C. (2015). Student preparedness for university e-learning environments.?The Internet and Higher Education,?25, 1-10.
- Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships.?European journal of information systems,?17(3), 236-263.
- Qteishat, M. K. (2014). The Impact of Information System Success Factors, Human Resource Staff Satisfaction, and E-Human Resource Use on Organizational Benefit.?International Journal of Computer Applications,?105(2).
- Qureshi, I. A., Ilyas, K., Yasmin, R., & Whitty, M. (2012). Challenges of implementing e-learning in a Pakistani university.?Knowledge Management & E-Learning,?4(3), 310.
- Rana, N. P., Dwivedi, Y. K., Williams, M. D., & Weerakkody, V. (2015). Investigating success of an e-government initiative: validation of an integrated IS success model.?Information Systems Frontiers,?17(1), 127-142.
- Rohayani, A. H. (2015). A literature review: Readiness factors to measuring e-Learning readiness in higher education.?Procedia Computer Science,?59, 230-234.
- Ros?, C. P., Goldman, P., Zoltners Sherer, J., & Resnick, L. (2015). Supportive technologies for group discussion in MOOCs.?Current Issues in Emerging eLearning,?2(1), 5
- S?nchez, R. A., & Hueros, A. D. (2010). Motivational factors that influence the acceptance of Moodle using TAM.?Computers in human behavior,?26(6), 1632-1640.
- Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success.?Information systems research,?8(3), 240-253.
- Seddon, P., & Kiew, M. Y. (1996). A partial test and development of DeLone and McLean's model of IS success.?Australasian Journal of Information Systems,?4(1).
- Shannon, C. E., & Weaver, W. (1963). The mathematical theory of communication. 1949.?Urbana, IL: University of Illinois Press.
- Swaid, S. I., & Wigand, R. T. (2009). The customer perspective of E-Service quality: An empirical study. In?Electronic Markets?(pp. 36-61). Palgrave Macmillan, London.
- Tarus, J. K., Gichoya, D., & Muumbo, A. (2015). Challenges of implementing e-learning in Kenya: A case of Kenyan public universities.?The International Review of Research in Open and Distributed Learning,?16(1).
- Teo, T. (2011). Factors influencing teachers? intention to use technology: Model development and test.?Computers & Education,?57(4), 2432-2440.
- Trombley, B. K., & Lee, D. (2002). Web‐based Learning in Corporations: who is using it and why, who is not and why not?.?Journal of Educational Media,?27(3), 137-146.
- Wang, Y. S., Wang, H. Y., & Shee, D. Y. (2007). Measuring e-learning systems success in an organizational context: Scale development and validation.?Computers in Human Behavior,?23(4), 1792-1808.
- Yengin, I., Karahoca, A., & Karahoca, D. (2011). E-learning success model for instructors? satisfactions in perspective of interaction and usability outcomes.?Procedia Computer Science,?3, 1396-1403.
- Zaremohzzabieh, Z., Samah, B. A., Muhammad, M., Omar, S. Z., Bolong, J., & Shaffril, H. A. M. (2016). An investigation into factors influencing rural youth entrepreneurs' intentions to use ICT: a case of Malaysia.?International Journal of Entrepreneurship and Small Business,?27(4), 480-504.
- Zhang, D., & Nunamaker, J. F. (2003). Powering e-learning in the new millennium: an overview of e-learning and enabling technology.?Information systems frontiers,?5(2), 207-218.
- Zhu, F. X., Wymer, W., & Chen, I. (2002). IT-based services and service quality in consumer banking.?International Journal of Service Industry Management,?13(1), 69-90.
[Sania Tariq, Khairol Anuar Bin Ishak, Siti Noratisah Mohd Nafi (2018); MEASURING E-LEARNING SUCCESS WITH THE EXTENSION OF TECHNOLOGY FACTOR IN DELONE & MCLEAN IS SUCCESS MODEL. Int. J. of Adv. Res. 6 (Nov). 422-428] (ISSN 2320-5407). www.journalijar.com
Universiti Utara Malaysia