MODERATING FUNCTIONS OF PASSIVE LEADERSHIP AND PERCEIVED ORGANIZATIONAL SUPPORT ON INCIVILITY - CWB DYAD

This study aimed to inspect the effect of workplace incivility on organizational CWB and enlightened whether perceived organizational support and passive leadership strengthens or weakens the relationship between incivility – CWB-O dyad. Survey method was used to collect data from employees of diverse service organizations including banks, NGOs, IT and outsourcing companies located in Lahore, Pakistan. Outcomes of the study indicated that workplace incivility is positively related to CWB-O and this association is moderated by passive leadership and POS. While passive leadership strengthens the relationship between incivility and CWB-O, POS weakens the same. Results of this study show that a passive leader may aggravate incivility into CWB. On the contrary, if the employees perceive that their organization is supportive then they may not engage into such deviant behavior. Through POS, an organization may be able to reduce the workplace stress which is beneficial in improving work life quality and also diminishes the psychological effects of such hazarduous behaviors. Organizational norms must be implemented to create a sense of equality among people and transformational leadership style should be endorsed. This is one of the first empirical studies that uncovers the moderating effects of passive leadership and POS in the workplace incivility and CWB-O relationship in South Asian Context.