ASSESSING THE EFFECTIVENESS OF ELECTRONIC HUMAN RESOURCE MANAGEMENT SYSTEM ON HUMAN RESOURCE MANAGEMENTCASE STUDY OF ZESCO LIMITED IN LUSAKA DISTRICT

Technology advancement during the last few decades has boosted the implementation and application of electronic human resource management (e-HRM). e-HRM systems are perhaps transforming the role of human resource (HR) thereby creating value to the organization. Keeping this in mind, the research findings contribute to the discussion on eHRM and its strategic approach to the effectiveness of human resource management (HRM). To deal with these aspects, a comprehensive review was done on the existing literature on the related topic. The findings suggest a mixed consensus on the relevant area. This study aimed to assess the effectiveness of the e-HRM system on human resource management at ZESCO Limited. The objectives of the study was to establish the effectiveness of e-HRM system that have been implemented at ZESCO Limited and how it improves employee performance management and appraisals, and find ways in which administration processes of recruitment, selection, employee engagement, feedback and commitment in administering human resource and administrative processes such as training and development,recruitment,selection and employee retention have been improved by the e-HRM system.Data was collected from 112 human resource staff located within Lusaka district. Findings revealed that the e-HRM system at ZESCO Limited has significantly improved employee efficiency, streamlined administration processes, and provided employees with easy access to HR information. However, challenges such as technical issues and resistance to change were identified. In conclusion, the e-HRM system has positively impacted human resource management at ZESCO Limited but there is a need for continuous training and support to address the challenges faced by employees. Recommendations include providing ongoing support and training, addressing technical issues, and encouraging a culture of change and adoption of the e-HRM system within the organization. The eHRMS emerged as a valuable tool for key stakeholders in reviewing employee performance, identifying training needs, and allocating resources for training, leading to improved availability and equity in the distribution of a few resources. The eHRMS in ZESCO is well