HEALTHCARE FACILITIES AND PATIENT’S SATISFACTION IN CIVIL HOSPITAL KARACHI: A TERTIARY CARE HOSPITAL IN PAKISTAN.

Health care comes under the basic need of the human being; it is a responsibility of state to provide these facilities through health care units to prevent from common and fatal diseases to the society. Human capital is very unique and the most important element for the development of nations; healthy minds can change the world around them with their creativity, efficacy and productivity. In Pakistan, there are mainly two types of health care units; P ublic and Private, in this study the former one has been taken into consideration. Public sector hospitals are generally considered poor service providers, mismanaged, and politicized units. This study aims to assess the satisfaction level of the patients approaching public hospitals for health care services with a deep focus upon socio demographic status of the patients. To analyze patients\' satisfaction, certain service quality dimensions influencing patients\' overall quality perceptions are taken by using SERVQUAL Model, which has been applied at one of the public sector hospital “civil hospital Karachi”. An analysis of 135 patients has been taken from 15 wards of civil hospital Karachi. Results showed that majority of the Patients were poor having income in between Rs 5000-10000 per month. Out of all variables Tangibility (Physical Infrastructure) has received lesser satisfaction by Patients but overall patients were found satisfied with Services provided by Civil Hospital Karachi.