ANALYSIS OF PATIENT WAITING TIME FOR HOSPITAL ADMISSION AND DISCHARGE PROCESS.

Waiting time for hospital admission and discharge process is a common problem existing in all the hospitals, whether it is a small or a big set-up. The main objective of the study is to identify the gaps, highlight those areas where delay can be eliminated and recommend accordingly, so that the hospital admission and discharge process can be managed smoothly. This paper has explained both the hospital admission and discharge process in a simple way and has tried to find out the root causes for the delay in discharge process. This paper concludes with a list of suggestions. The set-up of the study was Apollo Hospitals, Greams Lane, Chennai (15th June – 14th August, 2012).