IMPACT OF CHECK IN AND CHECK OUT POLICIES OF HOTELS ON SERVICE QUALITY OF HOSPITALITY INDUSTRY.

  • Director, St. Alphonsa Group of Institutions, Calicut, Kerala, India.
  • Assistant Professor, St. Alphonsa College for Hotel Management, Mannarkkad, Kerala, India.
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The tourism industry has played an important role in the economy of different countries in the last decades. Many countries have considered tourism as a means for generating more travelers and tourists, that resulted in added business and profits in their home countries. Hence the researcher was much interested in finding out the impact of Check In and Check Out policies followed by various hotels on service quality. Nowadays many of the hotels are following twelve noon Check In and Check Out policies and some hotels on business seasons follow 1:00 p.m. Check In and 10:00 a.m. Check Out. By this, the hotels can sell the room up to two times a day, which boosts the revenue of the hotel. These policies create a lot of inconvenience to the guest, leaving an awful impression on the system, which in turn causes an adverse effect on service quality. SERVQUAL is an administration quality appraisal apparatus. Since the advancement of SERVQUAL, it has been widely connected in an assortment of organizations for better plans of action. The objective of this study is to analyze the level of satisfaction of the guests towards the Check In and Check Out policies followed by the hotels and also to find out its impact on the service quality of the hospitality industry. As per guests, Check In & Check Out policies of a hotel influence the service quality. In some cases it is reported that the guests experienced difficulty in waiting for a long time to be allotted with a room when they arrived before time at a hotel.

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[Mr. Shibu Joseph Kottayil1 and Dr. M. SampathNagi2. (2017); IMPACT OF CHECK IN AND CHECK OUT POLICIES OF HOTELS ON SERVICE QUALITY OF HOSPITALITY INDUSTRY. Int. J. of Adv. Res. 5 (May). 1319-1327] (ISSN 2320-5407). www.journalijar.com

Shibu Joseph Kottayil
Director, St. Alphonsa Group of Institutions, Calicut, Kerala,India

DOI:

Article DOI: 10.21474/IJAR01/4251      
DOI URL: https://dx.doi.org/10.21474/IJAR01/4251

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