Vol. 5 (11) pp. 231-237 DOI: 10.21474/IJAR01/5760

SUMMARIZATION OF CUSTOMER REVIEWS USING SENTENCE TAGGING AND ANALYSIS.

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  • Student (2014 Batch), Dept. of CSE Punjabi University, Patiala, India.
  • Assistant Professor, Dept. of CSE Punjabi University, Patiala, India.
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Abstract

Technology has been exponentially changing over the years and Internet is easily available to everyone. E-Commerce is gaining more and more importance each day. Various E-Commerce sites are available that are dealing with selling products, goods and services. People buy various products online. With the increasing popularity of ecommerce, people give their opinions or reviews on different products. As many products are available on these sites, a large volume of customer reviews is also available corresponding to these products. People go through these reviews and make their decision whether to buy a product or not. Manufacturers also make use of these reviews to increase their sales and business. The customer reviews are considered more reliable than the description provided by the merchants or manufacturers on their products. However, to read all these reviews and go through the reviews of a product on different ecommerce sites is not possible for customers. So, a summarization system is required that will provide the summary by taking input of these reviews and help the customer to make their purchase decision. It will also help the manufacturers to see which products are popular among customers and accordi ngly they can plan their demand and supply method. This way the customers/manufacturers will have a summary of the products and it will save their time and energy.

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How to Cite This Article

Jagbir Kaur and Gurpreet Singh Josan. (2017); SUMMARIZATION OF CUSTOMER REVIEWS USING SENTENCE TAGGING AND ANALYSIS., Int. J. of Adv. Res., 5 (11), 231-237, ISSN 2320-5407. DOI: https://doi.org/10.21474/IJAR01/5760

Corresponding Author

Jagbir Kaur

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