A STUDY ON EFFECTIVENESS OF EMPLOYEE GRIEVANCES HANDLING MECHANISM IN TERTIARY CARE HOSPITALS IN COCHIN.

Employee grievances transpire in each & every workplace. To handle the grievances was a very big and challenging task and that too it was very common in hospital industry due to its nature of stressful job. It was very important to understand how grievances were handled in hospital industry and also what was the process followed in managing the grievances. Grievance may be of any kind of dissatisfaction with regard to pay, promotion, suspension, working condition etc. This study focused on understanding the effectiveness of Grievance Handling Mechanism in tertiary care hospitals in Cochin from the perspective of employees. The objective of the study was to find the effectiveness of grievance handling mechanism being followed in hospitals in Edapally jurisdiction of Cochin. Questionnaire was the tool to collect the data from employees and convenience sampling is used to select the samples for the study. The sample size was 173 and the tools used for analyzing the responses were frequency distribution and percentage analysis. The study outcome revealed that grievance management system followed in hospitals is very effective and most of the employees were highly satisfied with the grievance management mechanism being followed.