31May 2025

A STUDY ON CUSTOMER SATISFACTION WITH E BANKING IN PUBLIC SECTOR BANKS SBI & PNB WITH SPECIAL REFERENCE TO BHOPAL

  • Associate Professor, VNS Institute of Management, Bhopal.
  • Assistant Professor, VNS Institute of Management, Bhopal.
Crossref Cited-by Linking logo

  • Abstract
  • Keywords
  • Cite This Article as
  • Corresponding Author

Customer satisfaction is one of the major factors to measure performance of the bank. This paper represents the impact of e-services on customer satisfaction level in two measure public sector bank (State bank of India & Punjab National Bank). The paper also highlights the ease of services provided by the Fintech platforms such as online services, e-banking, renewal of deposits and withdrawal which saves a lot of time. The people also examine the problems faced by the customers using online services. The study aims at evaluating Customers satisfaction of online banking inselected public sector banks.

[Pravin Choudhary, Charu Katiyar and Nikhilesh Mourya (2025); A STUDY ON CUSTOMER SATISFACTION WITH E BANKING IN PUBLIC SECTOR BANKS SBI & PNB WITH SPECIAL REFERENCE TO BHOPAL Int. J. of Adv. Res. (May). 1530-1542] (ISSN 2320-5407). www.journalijar.com

Pravin Choudhary

India

DOI:

Article DOI: 10.21474/IJAR01/21044      
DOI URL: https://dx.doi.org/10.21474/IJAR01/21044

Download Full Paper

Download PDF No. of Downloads: 1 | No. of Views: 0