Empirical Investigation of the Factors Influencing the Usage Mobile Government Services: Case Study of Saudi Arabia

Mobile Government or mGovernment evolves recently as another platform for eGovernment system on mobile devices or smart mobile devices. This paper investigates the factors that influence the use of Kingdom of Saudi Arabia (KSA) mGovernment services. The motivation of this study dwells on the inability ofSAUDI National e-Government portal to elucidate the facet of mobile apps and its related services under the Government services link in their portal. Furthermore, the use of mobile devices for many government services in KSA remains tacit. It is unclear if the services suit for mobile devices or not. There are no specificationson the mobile platform for the use of mobile applications for many government services. In regards to these drawbacks, this research formulated some hypotheses in order to test our claim that the factors that will influence the use of KSA government services on mobile device are yet to be in public domain. Quantitative survey research method is used; random sampling of 240 respondents who are using some KSA government services on mobile devices participated voluntarily in this study. Statistical analyses were used for the hypothesis testing. The results reveal those factors necessary for using government services on mobile devices for KSA.