Consumer Attitude towards Electronic Payment Systems in the Banking Industry in Ghana

Submitted by : James Mado Lambongang
University: Kwame Nkrumah University of Science and Technology, School of Business.
E-mail : admmoisob@gmail.com
Supervisor's Name : Dr. Bylon Abeeku Bamfo
Year of award : 2014
Awards : MASTER IN BUSINESS ADMINISTRATION
Summary of Thesis

p classql-align-justifyDespite the availability of alternate payment systems such as cheque payments mobile payments online payments and card payments most Ghanaians still use the former methods of payment. The study assessed Ghanaian consumers perception about electronic payments. These included identifying the main determinants of consumer acceptance and use of electronic payment services in Ghanaian banks assessing customer satisfaction with e-payment in the Ghanaian banking industry and deterring fraud. The study used purposive sampling to choose participants from the employees and systematic sampling to select customers. As part of the findings consumers attitudes t...

Read More
THESIS CHAPTER SCHEME

1.    Introduction

2.    Literature review

3.    methodology

4.    discussions and presentation

5.     Summary, recommendation, and conclusion

references


Download PDF