A STUDY ON CUSTOMER SATISFACTION WITH E BANKING IN PUBLIC SECTOR BANKS SBI & PNB WITH SPECIAL REFERENCE TO BHOPAL
- Associate Professor, VNS Institute of Management, Bhopal.
- Assistant Professor, VNS Institute of Management, Bhopal.
Abstract
Customer satisfaction is one of the major factors to measure performance of the bank. This paper represents the impact of e-services on customer satisfaction level in two measure public sector bank (State bank of India & Punjab National Bank). The paper also highlights the ease of services provided by the Fintech platforms such as online services, e-banking, renewal of deposits and withdrawal which saves a lot of time. The people also examine the problems faced by the customers using online services. The study aims at evaluating Customers satisfaction of online banking inselected public sector banks.
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How to Cite This Article
Pravin Choudhary, Charu Katiyar and Nikhilesh Mourya (2025); A STUDY ON CUSTOMER SATISFACTION WITH E BANKING IN PUBLIC SECTOR BANKS SBI & PNB WITH SPECIAL REFERENCE TO BHOPAL, Int. J. of Adv. Res., 13 (05), 1530-1542, ISSN 2320-5407. DOI: https://doi.org/10.21474/IJAR01/21044
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