EMPLOYEE JOB SATISFACTION MEDIATES THE EFFECT OF CAREER DEVELOPMENT, RELIGIOSITY ON EMPLOYEE PERFORMANCE IN ISLAMIC BANKING IN PEKANBARU CITY

Employee job satisfaction is one of the motivational factors that create opportunities for career advancement. The influence of strong religious beliefs affects their performance and leads to career development,which contributes to the overall success of Islamic banking organisations. This study aims to analyse how employee job satisfaction mediates the effects of career development and religiosity on employee performance in Islamic banking in Pekanbaru City. The structural equation model (SEM) was employed to analyse questionnaires from 250 respondents from Islamic Commercial Banks in Riau Province, including BSI, Muamalat Bank, BTPN Syariah Bank, BTN Syariah Bank, Mega Syariah Bank, and Riau Syariah Bank. The findings showed that career development has a positive and significant effect on the performance of the banks. Career development, when influenced by employee job satisfaction, has a positive and significant impact on employee performance in Islamic banks. Religiosity also positively and significantly influences employee performance, and when job satisfaction mediates this relationship, it enhances employee performance as well. Therefore, it can be concluded that job satisfaction is a key factor affecting employee performance at the Pekanbaru City Islamic Bank.