BUREAUCRATIC REFORM AND PUBLIC SERVICE OF THE SECRETARIAT GENERAL OF the house of REGIONAL representatives OF INDONESIA (STUDY ON PUBLIC RELATION AND LEGAL BUREAU)

Since 2012, the Secretariat General of the House of Regional Representatives of Indonesia (DPR RI) as a major supporter of parliamentary work in the national legislation has carried out bureaucratic reform in its body. This study applies a quantitative approach aiming to determine whether the bureaucratic reform truly produces results to the improvement of public service of the Secretariat General of DPR RI, particularly Public Relations and Legal Bureau. In this case, if the bureaucratic reform meets the specified elements, good public service can be achieved. The results show that Bureaucratic Reform significantly improves the quality of Public Service. A significant result shows that bureaucratic reform of the Secretariat General as a supporting system of DPR RI has been successfully implemented particularly in the area of public service improvement.